Emerging Systems for Managing Workplace Conflict Lessons from American Corporations for Managers and Dispute Resolution Professionals
- List Price: $76.00
- Binding: Hardcover
- Edition: 1
- Publisher: Wiley
- Publish date: 04/01/2003
Description:
This valuable resource offers lessons learned from major corporations and organizations that have instituted systems of dispute resolution in response to ongoing destructive conflict, expensive litigation and crippling settlements. The book includes illustrative case examples and stories from Brown and Root, Emerson, Hewlett Packard, Kaufman and Broad, Warner Brothers, Universal, Kaiser Permanente, General Electric, the US Postal Service, Johnson and Johnson, and more.
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